Blog

Tokenisation helps protect sensitive card data and reduce your PCI data security scope, which is great from a security point-of-view. However, many of our customers in the hospitality industry are seeing ancillary benefits around operational, cost and marketing efficiencies. These can be as significant as the security benefits — sometimes more so...

Stories in the media don’t paint a rosy picture for high street retailers, with skyrocketing rents, business rates and staffing costs making it increasingly expensive to run a bricks-and-mortar store. At the same time, consumers have been ditching the high street for online shopping...

We receive many questions about charging no-shows from our hotel clients, so here’s some points to consider...

In the second in our series of how to fight back against attempts to hack the human element within your business, we look at phishing...

People buy from people. So, service can make or break a sale. As more and more of our customers roll out mPOS in their stores, they are finding that making staff mobile has implications for service and training.  ..

  The T&E industry has many special provisions related to payment card acceptance not available to general retail. Taking pre-authorisations, topping up authorisations or applying charges to a card after the guest has departed are just three examples. We answer the most frequently asked questions about pre-authorisations...

Historically the hospitality industry has held cardholder data across more systems and for longer compared to other industries. When data is held on point-of-sale, property management, loyalty and third party systems for use before, during and after the service is rendered, it increases the risk exposure to data breaches. Certain technical network, hardware and software practices are common across the industry, which in turn may make it more of a target. Systems may be networked together. This may make sense operationally, but also makes it easier for attackers to enter and traverse linked networks in search of sensitive data. Because the sector has been slower to implement EMV chip technology, its physical point-of-sale environment is not as hardened to attackers as other sectors...

In the run-up to peak trading season, retailers are thinking: in, over and out. How can they get customers in-store, sales over the counter and merchandise out? And how can they do this as quickly and efficiently as possible for staff and customers? There are many moving parts to a successful retail business. In this blog, I’ll focus on the payment acceptance part, especially terminals and how to get the best out of them.  ..

Computer viruses, worms and spyware have been around for years — even before the first use of the term ‘malware’ (malicious software) in 1990. Initially the uses of malware were vandalism or mischief. Nowadays almost all malware has been weaponised for theft. In the next in our security series we provide some top tips to fight back against malware attacks...