“We’re looking forward to providing our customers with a more convenient, efficient and friendly way to get in touch with us for support.” - Gwyn Davis, Service Desk Manager at PXP Financial

Open communication with customers should be a key part of any business, not only does it help to let them know of any updates from the company but it offers them the opportunity to voice their thoughts and experiences.

This is crucial in the current landscape, with businesses of all sizes facing uncertainty amid the global COVID19 pandemic. Now more than ever, customers need to know they can get in touch to monitor ever-changing parameters set by local governments, as well as rapidly changing behaviours from end users.

For PXP Financial, this level of exceptional customer care written into our DNA. But we’re taking that one step further, and have integrated 24/7 online chat capabilities for our customers and stakeholders.

By harnessing best-in-class chat capabilities with Zendesk to our website, www.PXPFinancial.com, PXP Financial is opening up the doors of communication, enabling us to provide an efficient, personal and supportive channel for our customers across the globe to use.

Conor O' Mahony, Senior Account Executive (UK) at Zendesk, said: "At Zendesk, we are excited to enable PXP Financial to provide best in class customer service to its clients. It will be a game changing tool for clients who need to be in touch regularly but remotely. That’s never been more important amid these uncertain times as businesses look for support and advice on adapting their company operations according to the developing situation.”

When visiting our site, customers will now see a ‘help’ or ‘chat’ button pop up on your screen. With chat, you will be able to talk online in real time with a support agent, while ‘help’ will enable you to submit a question or request.

The chat function has been optimized for use on mobile devices, useful for those trying to troubleshoot in busy or noisy environments. The technology enables people with different languages to communicate effectively through its translation feature. So, no matter where in the world your company is based, you can be assured that we will be able to help with no time wasted passing the request on to someone with the same language.

Zendesk’s functionality means not only are we able to connect with our customers faster and more effectively than ever before, but save you valuable time too. We’re able to solve any queries or questions as quickly as possible, while also avoiding the hassle of going through any phone menus or potential queues at peak times in order to speak to a member of our team.

Now more than ever we are utilising technology and the internet to connect with each other, and we are delighted to be supporting our customers and partners with access to our team and solutions whenever they need it.

Gwyn Davis, Service Desk Manager at PXP Financial, said: “Zendesk Chat is an entirely new and exciting communication method for the PXP Service Desk, we’re looking forward to providing our customers with a more convenient, efficient and friendly way to get in touch with us for support.”

For more information about our services e-mail sales@pxpfinancial.com or complete your details on the contact form below.