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Our latest news & articles

Operational advantage in the age of perpetual change

The operations manager has a difficult tightrope to walk. On the one hand, maintaining the availability of critical systems while also preparing for the future. On the other, continually driving down the costs of IT while also enabling innovation and growth.

December 11, 2019 at 8:30 AM

How payments can help deliver connected commerce

Today’s consumers are part of a tech-savvy generation. Technology has empowered them to be more intelligent and demanding than ever before. Whereas sales used to be driven by proximity and availability, nowadays everything is available online, on demand...



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December 4, 2019 at 8:30 AM

Overcoming payment legacy for global growth

Every company has a legacy, no matter how long it has been in business. The past is important when it comes to payments, so hold that thought. At the same time, companies want to create new opportunities. This may be via global expansion, improving the customer experience or building a world-class brand. Payment sits at the intersection between commerce and finance so it can help - or hinder - all of these objectives...



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November 27, 2019 at 8:30 AM

Top 10 tips for surviving peak trading season

The Black Friday sales are here. Then there are the pre- and post-Christmas sales. Peak trading season is upon us. Retailers and e-tailers are looking to finish 2019 strongly and maximise revenue. This means improving conversion, average transaction values (ATV) as well as the customer experience. Everyone wants shorter check-out times, better targeted promotions and a competitive difference - peak trading season or not. A smart payments template is absolutely critical for this. Here are ten things to consider:..



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November 26, 2019 at 8:00 AM

How to save your business millions

I quite often find myself speaking to finance officers of some of the world’s most recognised retail brands. All too often they have something rather alarming in common: the number of staff and hours dedicated to payment reconciliation...



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November 20, 2019 at 8:30 AM

Handling Hotel 'No Shows'

We receive many questions about charging no-shows from our hotel clients, so here’s some points to consider...



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October 29, 2019 at 1:00 PM

Making your staff mobile

People buy from people. So, service can make or break a sale. As more and more of our customers roll out mPOS in their stores, they are finding that making staff mobile has implications for service and training.  ..



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October 16, 2019 at 1:00 PM

Pre-authorisations explained

  The T&E industry has many special provisions related to payment card acceptance not available to general retail. Taking pre-authorisations, topping up authorisations or applying charges to a card after the guest has departed are just three examples. We answer the most frequently asked questions about pre-authorisations...



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October 15, 2019 at 1:00 PM

Terminals and store-based acceptance during peak periods

In the run-up to peak trading season, retailers are thinking: in, over and out. How can they get customers in-store, sales over the counter and merchandise out? And how can they do this as quickly and efficiently as possible for staff and customers? There are many moving parts to a successful retail business. In this blog, I’ll focus on the payment acceptance part, especially terminals and how to get the best out of them.  ..



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October 10, 2019 at 1:00 PM

How mPOS can help your Christmas trading

If you’re looking to increase revenue, cut costs and improve the customer experience this festive season, then mobile point of sale (mPOS) could be the answer. mPOS is a mobile phone or tablet that acts as an electronic till (or point of sale) system alongside a card payment device. It’s great for queue-busting at busy times — lunchtimes, evenings and weekends as we come up to Christmas.  ..



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October 7, 2019 at 1:00 PM