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Our latest news & articles

Handling Hotel 'No Shows'

We receive many questions about charging no-shows from our hotel clients, so
here’s some points to consider.

October 29, 2019 at 1:00 PM

How to fight back against e-mail phishing attacks

In the second in our series of how to fight back against attempts to hack the human element within your business, we look at phishing...



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October 18, 2019 at 1:00 PM

Making your staff mobile

People buy from people. So, service can make or break a sale. As more and more of our customers roll out mPOS in their stores, they are finding that making staff mobile has implications for service and training.  ..



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October 16, 2019 at 1:00 PM

Pre-authorisations explained

  The T&E industry has many special provisions related to payment card acceptance not available to general retail. Taking pre-authorisations, topping up authorisations or applying charges to a card after the guest has departed are just three examples. We answer the most frequently asked questions about pre-authorisations...



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October 15, 2019 at 1:00 PM

What makes the hospitality industry an attractive target for data thieves?

Historically the hospitality industry has held cardholder data across more systems and for longer compared to other industries. When data is held on point-of-sale, property management, loyalty and third party systems for use before, during and after the service is rendered, it increases the risk exposure to data breaches. Certain technical network, hardware and software practices are common across the industry, which in turn may make it more of a target. Systems may be networked together. This may make sense operationally, but also makes it easier for attackers to enter and traverse linked networks in search of sensitive data. Because the sector has been slower to implement EMV chip technology, its physical point-of-sale environment is not as hardened to attackers as other sectors...



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October 11, 2019 at 1:00 PM

Terminals and store-based acceptance during peak periods

In the run-up to peak trading season, retailers are thinking: in, over and out. How can they get customers in-store, sales over the counter and merchandise out? And how can they do this as quickly and efficiently as possible for staff and customers? There are many moving parts to a successful retail business. In this blog, I’ll focus on the payment acceptance part, especially terminals and how to get the best out of them.  ..



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October 10, 2019 at 1:00 PM

How to fight back against malware

Computer viruses, worms and spyware have been around for years — even before the first use of the term ‘malware’ (malicious software) in 1990. Initially the uses of malware were vandalism or mischief. Nowadays almost all malware has been weaponised for theft. In the next in our security series we provide some top tips to fight back against malware attacks...



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October 8, 2019 at 1:00 PM

How mPOS can help your Christmas trading

If you’re looking to increase revenue, cut costs and improve the customer experience this festive season, then mobile point of sale (mPOS) could be the answer. mPOS is a mobile phone or tablet that acts as an electronic till (or point of sale) system alongside a card payment device. It’s great for queue-busting at busy times — lunchtimes, evenings and weekends as we come up to Christmas.  ..



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October 7, 2019 at 1:00 PM